As a Medical Plan member, you have coverage through BCBS Global, International SOS, or both, for medically necessary services when traveling outside the United States. When planning international travel, review the following information and call the Board of Pensions at 800-773-7752 (800-PRESPLAN) to discuss available coverage.
If you and your eligible family members are enrolled in the Highmark PPO, EPO, or HDHP,* you have access to the BCBS Global program. The services that may be accessed through BCBS Global include
If you are enrolled in the EPO or HDHP, only services by network providers only are covered.
With the BCBS Global program, you
When paying up front, cash, traveler's checks, and credit cards typically are accepted. If paying for treatment, send all bills with a claim form to Highmark Blue Cross Blue Shield for reimbursement.
For assistance call the BCBS Global Service Center at 804-673-1177 (call collect from outside the United States), or visit the BCBS Global website. Pre-certification requirements apply.
If you are an active employee enrolled in the PPO, EPO, or HDHP*, you and your eligible family members are eligible for assistance from International SOS (ISOS). Retired members with coverage under the Medicare Supplement Plan also are eligible.
Assistance from ISOS includes the following:
To access ISOS services, call the nearest assistance center (see below) and provide the membership number 11BCMA000136. No card is needed to access services, but this reference card contains all the relevant information. Or, go to the International SOS website to learn about the ISOS app, which provides medical and security information, by country.
|Mexico, Central or South America||Call Philadelphia, PA, collect: |
|Europe, CIS (former Soviet Republic), Africa, or the Middle East||Call London, England, collect: |
|Asia, Australia, or the Pacific Rim||Call Singapore collect: 65-6338-7800||65-6338-7611|
*Those enrolled in Triple-S or GeoBlue should consult their plan for information about covered services while traveling internationally.