How to access EAP services and resources

To access Employee Assistance Plan (EAP) services and resources, call 866-640-2772, 24 hours a day, 7 days a week, to speak with an EAP advocate, or visit the Cigna website (one-time registration required).

By phone

Call 866-640-2772. EAP advocates are available 24/7 to listen to your concerns, help guide you to a solution, and direct you to helpful resources.


Log on to > Coverage > Employee Assistance Program (EAP) to live chat with an EAP advocate, schedule a phone consultation with a clinician, get an EAP code for face-to-face visits, and locate work-life balance resources. A one-time registration is required. Enter pcusa for Employer Name or ID when prompted.

Steps to register

  • Click Register to create an account and set up a username and password.
  • Follow the step-by-step instructions to enter your name, date of birth, and ZIP code, clicking Next after completing each step.
  • For What best describes you, select I want to register for the Employee Assistance Program ONLY.
  • When you reach the Confirm Your Identity screen, follow these instructions:
    • Enter pcusa for Employer Name or ID.
    • For Your Relationship to the Employee, select Employee or Other person living in the home (household member).
  • Select your security questions.
  • Create a username and password that you will use to access your EAP coverage on the Cigna website, enter your email address, review, and click Create Account.

If you or a member of your household has any problems with the online EAP registration process, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, state, "I don't have it," to connect to a customer service representative.

Work/life balance resources

The EAP also offers resources to help you balance your work and life needs on topics such as

  • child behavioral issues;
  • aging;
  • personal growth;
  • relationships;
  • time management;
  • healthy eating;
  • career development;
  • home buying or selling; and
  • living abroad.

To access these resources, including articles, checklists, and e-learning materials

  • log on to the Cigna website;
  • select Employee Assistance Program (EAP) under Coverage; and
  • click on the Work/Life Resources link.

Note: Those enrolled in Triple-S or GeoBlue also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for details. The EAP is not available to those enrolled in the Medicare Supplement Plan.