How to access EAP services and resources

To access Employee Assistance Plan (EAP) services and resources, call 866-640-2772, 24 hours a day, 7 days a week, to speak with an EAP advocate, or visit the Cigna website (one-time registration required).

By phone

Call 866-640-2772. EAP advocates are available 24/7 to listen to your concerns, help guide you to a solution, and direct you to helpful resources.


Log on to and select Coverage, then Employee Assistance Program (EAP) to live chat with an EAP advocate, schedule a phone consultation with a clinician, get an EAP code for face-to-face visits, and locate work-life balance resources. A one-time registration is required (see below).

Steps to register

  • Click Register to create an account and set up a username and password.
  • Skip the instructions under Before You Continue and simply click the Start Registration button.
  • Enter your name, email address, date of birth, and ZIP code; then click Continue.
  • For What best describes you, select I want to register for the Employee Assistance Program or Confide ONLY.
  • When you reach the Verify your identity screen
    • enter pcusa for Employer Name or ID; and
    • select Employee or Other person living in the home (household member) for Your Relationship to the Employee.
  • Select your security question.
  • Create a username and password that you will use to access your EAP coverage on the Cigna website, enter your email address and mobile phone number (optional), review, and click Continue.
  • To log on, enter the code to verify your email address (and your mobile phone number if applicable).

If you or a member of your household has any problems with the online EAP registration process, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, state, "I don't have it," to connect to a customer service representative.

To find EAP network providers

To find network counselors and access up to six free visits per issue per year, log on to Cigna's website and follow these steps:

  • Click the Search Now button on the homepage.
  • If you are looking for a provider who primarily treats a specific issue, anxiety for example, select from the choices shown and click Continue (or click Skip to go directly to the next step).
  • From here you can search for providers based on whether you prefer in-person or virtual visits.
    • In-person visits: Under See a Local Provider, click View Results to find Cigna EAP providers near you.
    • Virtual visits (iOS, Android, and web): Under Go Virtual, click Continue to find options for virtual care. In addition to the EAP network, Cigna has partnered with leading mental health companies in the industry, such as Talkspace, to provide you with broad access to virtual therapy services. Depending on where you live, multiple options for virtual care may be available.

EAP code required to access free visits

To access your free visits, whether in-person or virtual, you will need to give the counselor an EAP code, available from Cigna's website or by calling the EAP. If using Talkspace or another mental health company through Cigna’s website, click Get an EAP Code to the right of the screen, provide the information requested, and click Submit. Once you receive your code, click the Connect button to enter the company’s website. You will then need to follow the prompts to create a profile, verify your coverage, and enter your EAP code before being matched with a therapist to begin treatment.

If you need help locating or making an appointment with an EAP network provider, call the EAP (or use the live chat feature on Cigna's website) and tell them you'd like to fast track an appointment with a network counselor. You will be given names and contact information for Cigna EAP network providers who have available appointments within the next five business days. You are then responsible for contacting the provider and making the appointment; EAP advocates cannot make appointments on your behalf.

Work-life balance resources

The EAP also offers resources to help you balance your work and life needs on topics such as

  • child behavioral issues;
  • aging;
  • personal growth;
  • relationships;
  • time management;
  • healthy eating;
  • career development;
  • home buying or selling; and
  • living abroad.

To access these resources, including articles, checklists, and e-learning materials

  • log on to the Cigna website;
  • select the Coverage tab; and
  • click  the Work/Life Resources link under Home Life Referrals or Job and Career Support.

Note: Those enrolled in Triple-S or GeoBlue also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.