Mental health resources

Mental Well-Being and Employee Assistance Plan benefits

Personalized care

Spring Health provides personalized support to connect you with resources and treatment to meet your needs, including coaching, therapy, and medication management. On average, Spring Health can connect you with providers that meet your specific care needs within three days or fewer. That means you get the right care when you need it.

Personalized care also includes:

• Mental health care navigators, who are available to walk you through every step of your journey, tailoring care plans to your needs and advocating for you.
• A digital self-assessment that screens for different mental health conditions and helps guide you to appropriate care. Complete the self-assessment to get a personalized care plan matched to your needs. 
• Treatment recommendations provided with your personalized care plan may include on-demand wellness exercises, coaching, and/or therapy and medication management. Along with personalized recommendations for treatment, you’ll receive the names of Spring Health providers that match your criteria.

Therapy sessions at no cost to you

You and your covered family members ages 6 and older can each receive up to six therapy sessions per year from a Spring Health provider at no cost to you. This includes both in-person and virtual visits, and up to two sessions for medication management.*

Integrated access with the Medical Plan

Spring Health is fully integrated with medical coverage through the Benefits Plan of the Presbyterian Church (U.S.A.) to provide ongoing outpatient care and a higher level of treatment for Medical Plan members who have additional needs.

All Spring Health providers are in-network, providing you with seamless care. Regular plan copays, deductibles, and/or coinsurance apply after the sixth visit.

Eligibility

You can use EAP services if you:

• are enrolled in a PPO, EPO, or HDHP medical option*
• have EAP without medical coverage (for example, through the Covenant Package)

How to access the EAP

If you're enrolled in a PPO, EPO, or HDHP medical option, visit the Spring Health website to create and activate your Spring Health account by clicking the Create Account button, or you can call Spring Health at 844-931-4465. Care support is available Monday-Friday, 8 a.m.-11 p.m. ET.

If you’re eligible for the EAP but do not have medical coverage (for example, you’re enrolled in the Covenant Package), call Spring Health at 844-931-4465 and use the code BOP. You’ll be able to create a Spring Health account and start using your benefit right away.

If you need to talk to someone right away, Spring Health provides 24/7 crisis support. Call 844-931-4465 and choose option two to speak to a licensed professional without the need to register or log in to your account.

Note: Those enrolled in Triple-S or Blue Cross Blue Shield Global Solutions (formerly GeoBlue) also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for detail.

*Medication management sessions count toward the total therapy sessions available at no cost to you.

Medical Plan benefits

Outpatient counseling

The Medical Plan covers care for depression, anxiety, and other mental health issues that includes therapy, treatment, and counseling on an outpatient basis. If you have medical coverage through the Board,* you do not need to begin counseling sessions through the EAP for the Medical Plan to cover eligible mental health services.

• In-network. If you're enrolled in a PPO, EPO, or HDHP medical option and the therapist or counselor participates in the Blue Cross Blue Shield (BlueCard PPO) national provider network, the applicable network copays, deductibles, and/or coinsurance will apply.
• Out-of-network. If you are enrolled in a PPO medical option, you may incur out-of-network costs (50% of the provider’s billed charges) if the therapist or counselor does not participate in the Blue Cross Blue Shield (BlueCard PPO) national provider network. If you are enrolled in an EPO or HDHP medical option, out-of-network care is not covered.
  

Other outpatient services and inpatient care

In addition to outpatient visits, the Medical Plan covers the following types of treatment for behavioral health and substance use, including detoxification and treatment for symptoms of withdrawal. Note: These types of care must be precertified through Quantum Health:

• inpatient care, as well as partial hospitalization
  
• intensive outpatient care
• residential treatment center care

All applicable copays, deductibles, and/or coinsurance will apply. The EPO and HDHP medical options cover network care only.

How to access Medical Plan benefits

To find participating BlueCard PPO therapists or facilities, log in to the Quantum Health website or mobile app, select Find a Provider, and enter your ZIP code to search for providers by name or specialty (Counselor, Psychiatry, Psychologist, etc.).

The Humana Group Medicare Advantage PPO plan

Effective Jan. 1, 2027, Post-Retirement Medical Plan medical coverage will transition from the Humana Group Medicare Advantage PPO plan to the UnitedHealthcare Group Medicare Advantage (PPO) plan. Learn more about UnitedHealthcare benefits and coverage, including mental health benefits.

The Humana Group Medicare Advantage PPO plan includes benefits for mental health services provided on an inpatient basis, as well as outpatient mental health services provided by a state-licensed psychiatrist or doctor, clinical psychologist, clinical social worker, clinical nurse specialist, nurse practitioner, physician assistant, or other Medicare-qualified mental health care professional as allowed under applicable state laws. Plan copayments apply. For details, contact the Humana Customer Care team at 855-273-0021 (TTY: 711).

988 Suicide and Crisis Lifeline The 988 Suicide and Crisis Lifeline (previously known as the National Suicide Prevention Lifeline) is a national network of more than 200 crisis centers that helps people overcome crisis situations. These centers are supported by local and state sources as well as the Department of Health and Human Services' Substance Abuse and Mental Health Services Administration (SAMHSA). Anyone experiencing suicidal thoughts, substance use crisis, mental health crisis, or any other kind of emotional distress can call or text 988 or chat 988lifeline.org for 24/7 access to trained crisis counselors. People can also dial 988 if they are worried about a loved one who may need crisis support.

*Those enrolled in Triple-S or GeoBlue also have EAP, behavioral health, and substance use disorder benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.