As part of our commitment to wholeness, the Board of Pensions recognizes the need to elevate mental health and wellness for everyone. The following resources are available to you to support your mental health and well-being.
Through the confidential
Employee Assistance Plan (EAP), eligible individuals have 24/7 access to licensed clinicians by phone for urgent mental health concerns. The counselor will listen and help guide you to a solution. In crisis situations, the counselor may refer you to appropriate resources if needed, including calling emergency services in acute situations.
In addition to unlimited phone consultations, the EAP provides up to six sessions per issue per year with a dedicated counselor in Cigna's EAP network, for assessments, short-term counseling, and referrals. Sessions may be in-person or virtual, and there is no cost to you.
You and anyone who lives with you have access to EAP services at no cost if you are enrolled in
If you need support beyond the six free EAP sessions and you have medical coverage through the Board of Pensions, the EAP can help you transition to using your behavioral health benefits under the Medical Plan. However, if you continue with the counselor you saw for your free sessions and they are not in the Medical Plan's network and you are enrolled in the EPO or HDHP, you will have no coverage after the six free sessions.
*Those enrolled in Triple-S or GeoBlue also have EAP, behavioral health, and substance use disorder benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.
The Medical Plan covers care for depression, anxiety, and other mental health issues that includes therapy, treatment, and counseling on an outpatient basis. If you have medical coverage through the Board,* you do not need to begin counseling sessions through the EAP for the Medical Plan to cover eligible mental health services.
In addition to outpatient visits, the Medical Plan covers the following types of treatment for behavioral health and substance use, including detoxification and treatment for symptoms of withdrawal. Note: These types of care must be precertified through Quantum Health.
All applicable copays, deductibles, and/or coinsurance will apply. The EPO and HDHP cover network care only.
To find participating BlueCard PPO therapists or facilities, log on to the MyQHealth website or mobile app, click My Plan, then CARE FINDER, and enter your ZIP code to search for providers by name or specialty (Counselor, Psychiatry, Psychologist, etc.). You can also contact Quantum Health and a Care Coordinator will help you locate network providers near you.
The Humana Group Medicare Advantage PPO plan includes benefits for mental health services provided on an inpatient basis, as well as outpatient mental health services provided by a state-licensed psychiatrist or doctor, clinical psychologist, clinical social worker, clinical nurse specialist, nurse practitioner, physician assistant, or other Medicare-qualified mental healthcare professional as allowed under applicable state laws. Plan copayments apply. For details, contact the Humana Customer Care team at 855-273-0021 (TTY: 711).
988 Suicide and Crisis Lifeline
The 988 Suicide and Crisis Lifeline (previously known as the National Suicide Prevention Lifeline) is a national network of more than 200 crisis centers that helps people overcome crisis situations. These centers are supported by local and state sources as well as the Department of Health and Human Services' Substance Abuse and Mental Health Services Administration (SAMHSA).
Anyone experiencing suicidal thoughts, substance use crisis, mental health crisis, or any other kind of emotional distress can call or text 988 or chat 988lifeline.org for 24/7 access to trained crisis counselors. People can also dial 988 if they are worried about a loved one who may need crisis support.