Employee Assistance Program

​​Your benefits through the PPO, EPO, or HDHP medical options include an Employee Assistance Program (EAP), provided through Cigna Behavioral Health 24 hours a day, seven days a week.

 EAP services include the following:

  • counseling (up to six free private counseling sessions per issue for you and members of your household)
  • online conferencing through smartphone, tablet, or computer, as an alternative to a face-to-face visit (covers the same number of sessions available for face-to-face counseling, per issue per year)
  • financial resources
  • legal assistance
  • resources for child care, senior care, and pet care

You, your eligible family members, and anyone living in your household can access EAP services. There's no ID card needed, but you do need an authorization number, available from an EAP advocate.

The EAP is not available to those enrolled in the Medicare Supplement Plan.

Access EAP services

Call 866-640-2772 24 hours a day, 7 days a week to speak with an EAP advocate, or visit the Cigna website.

A one-time registration process is required on your first visit to the Cigna website: 

  1. Click Register Now. 
  2. Follow the step-by-step instructions to enter your name, date of birth, ZIP code, and email address.
  3. For What Best Describes You, select I want to register for the Employee Assistance Program ONLY – I don't have other coverage with Cigna
  4. When you reach the Confirm Your Identity screen 
    • enter pcusa for Employee's Employer ID; and 
    • select Employee (member) or Other Person (household member) for Your Relationship to the Employee.
  5. Create a user ID and password that you will use to log on each time you visit the site. 
  6. Select your security questions, review, and click Finish Registration.

If you have issues registering on the Cigna website, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, respond, "I don't have it," to connect to a customer service representative.

On the Cigna website, you'll be able to do the following:

  • find information and resources 
  • schedule a phone call with an EAP consultant 
  • get an authorization for face-to-face visits with a licensed counselor 
  • find licensed EAP counselors in their area
  • live chat with an EAP consultant

Note: The EAP is administered by Cigna, which refers members to Cigna-participating psychologists and other counselors. After your six free sessions, if you continue with the Cigna counselor and he or she does not also participate in the Medical Plan's network, you may incur out-of-network costs. Any ongoing therapy must be with a network counselor to be covered at the network rate. If you continue seeing an out-of-work counselor and you are enrolled in the EPO or HDHP, you will have no coverage beyond your six free sessions.