Case management

​Working with a case manager can help in situations where you or an enrolled family member is

• dealing with a serious chronic health condition; 
• beginning or recovering from a hospital admission; 
• struggling with multiple medical problems; or 
• facing catastrophic care needs.

You may be contacted by a case manager based on claims information. The case manager, typically a registered nurse, can

• provide educational support;
• assist in coordinating needed healthcare services;
• put you in touch with community resources;
• assist in addressing obstacles to your recovery, such as benefit and caregiver issues; and
• answer your questions.

If you think you could benefit from case management, you are encouraged to call the number on the back of your medical ID card.