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Connect with Quantum Health for a better way to experience healthcare

April 01, 2022

Starting April 1, care navigation brings added value to medical coverage through the Board of Pensions by helping those enrolled in the PPO, EPO, or HDHP option navigate today’s complicated healthcare system.

Need to find out if the Medical Plan covers a test or procedure? Looking for a network specialist near you? Misplaced your medical or prescription drug ID card? Recently diagnosed with a health condition and don’t know where to turn? Care navigation, offered in partnership with Quantum Health, can help with all these things — and more.

Effective April 1, if you’re enrolled in the PPO, EPO, or HDHP, care navigation is included (at no additional cost to you) as part of your medical coverage through the Board of Pensions. While your medical and prescription drug benefits remain the same, Quantum Health is now your primary point of contact when you have questions about your benefits or need help understanding how to use them.

Three convenient ways to connect with Quantum Health

Your Quantum Health Care Coordinators are just a call, click, or tap away:

Earn Call to Health Points

You can earn 50 Call to Health points when you connect with Quantum Health by registering on the MyQHealth website and another 50 points when you download the MyQHealth mobile app. To receive your points, be sure to log on to the Call to Health website, join the challenges, and record the date you completed each activity.

  1. Call 855-497-1237 (TTY 711), Monday through Friday, 8:30 a.m. to 10 p.m. ET. Bilingual support is available for Korean and Spanish speakers.
  2. Log on to myqhealthpcusa.org (one-time registration is required) to access benefits and 2022 claims information, search for network providers, print and save a copy of your medical ID card, and live chat with a Care Coordinator. You can also schedule a phone call with a Care Coordinator at a time that's convenient for you.
  3. Use the MyQHealth — Care Coordinators mobile app (downloadable from the iOS App Store or Google Play) for on-the-go support and guidance whenever you need help with your healthcare.

As your dedicated team of nurses, benefits experts, and claims specialists, Quantum Health’s Care Coordinators can assist with anything to help make the healthcare experience easier, from answering questions about medical claims or bills to serving as your advocate within the healthcare system.

New medical and prescription drug ID cards

New medical and prescription drug ID cards with Quantum Health’s contact information were mailed to homes in March. Your new medical ID card also lists the tests and procedures that must be precertified through Quantum Health effective April 1. You can begin using your new ID cards immediately and be sure to destroy your old cards.

You may notice other changes to your medical ID card as well. The card now shows your annual deductible and out-of-pocket maximum amounts, in addition to any set-dollar copays you pay for doctor’s office visits. If you are enrolled in the PPO medical option, the out-of-pocket maximum amount shown on your new card reflects the medical out-of-pocket maximum for your salary range. The deductible amount shown also reflects your salary range.

If you don’t receive your new cards, contact Quantum Health and your Care Coordinator will help you get replacements.

No request is too big or small for your Care Coordinator.

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