Coronavirus information

What you need to know about the new coronavirus, COVID-19.

We join in prayer with others throughout the Church during these challenging times. Our service representatives are working remotely to continue to serve you, and we have temporarily modified our business hours to Monday through Friday, 8:30 a.m. to 5 p.m. ET. We are not able to receive mail at our 2000 Market Street office while it is closed; please email us at or send a message through the Benefits Connect message center.

How the Board is responding

Effective immediately, all three medical options (PPO, EPO, and HDHP) will pay 100 percent of the cost — you pay no deductible, copay, or copayment — for coronavirus testing when done by a network provider. If you’re enrolled in Medicare Supplement, Medicare pays 100 percent of the cost for lab testing for the coronavirus.

In addition, if you are enrolled in the PPO, EPO, or HDHP option, all copays, deductibles, and copayments when using Teladoc through June 30, 2020, will be waived.

Coronavirus updates

When to seek medical attention

According to the Centers for Disease Control and Prevention (CDC), if you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • trouble breathing;
  • persistent pain or pressure in the chest;
  • new confusion or inability to arouse;
  • bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

How do I get tested?

If you think you may have been exposed to the coronavirus, or if you are experiencing fever, cough, or shortness of breath, you should

  • contact your doctor directly through the Medical Plan;
  • use the telemedicine feature Teladoc. While Teladoc doctors cannot conduct diagnostic testing to confirm diagnoses, they will help guide you to the next step for care;
  • contact the Employee Assistance Program (EAP) via phone, video, or in-person for emotional support.

Employee Assistance Program support

The Employee Assistance Program (EAP), offered through the Board of Pensions and administered by Cigna Behavioral Health, can help members with medical coverage and employers navigate these uncharted waters.

OptumRx monitoring coronavirus health concerns 

OptumRx, the Board's pharmacy benefits partner, is monitoring the impact across the country from the coronavirus and offering the following information to assist your members located in affected areas.

Livongo for Diabetes Program Coronavirus Resource Center

This coronavirus resource page is designed to answer your diabetes-related questions and let you know what you can do to manage your health. If you have any questions regarding your diabetes care plan, including medications, contact your doctor. 

Contact us

If you have questions or need assistance about the benefits provided by the Board or any of our partners, contact us.

Board University e-learning course about coronavirus

As the coronavirus continues to spread across the country and around the world, one of the best precautionary measures we can take is to arm ourselves with accurate information about the disease as well as an awareness of the resources available to us. Board University brings you the e-learning course COVID-19: What You Need to Know. This course contains a comprehensive overview of the coronavirus to help educate yourself and those around you. Access this course and other Board e-learning through Benefits Connect.