You, your eligible family members, and anyone living in your household can access the EAP 24/7 by calling 866-640-2772 or logging in to the
Cigna website (one-time registration required). All EAP services are confidential, and there’s no cost to you or anyone in your household.
How to access the EAP and steps to register online
EAP advocates are available 24/7 to provide referrals and guide you to the right solution. Contact them if you need help with just about any issue.
Emotional health and family support
Get help to manage stress, address depression and anxiety, cope with illness, and adjust to life challenges. You can also get help with marriage and relationship issues.
Additional counseling sessions
Phone consultations: You have unlimited access to licensed clinicians by phone for routine or urgent concerns. To access phone consultations, call the EAP and ask to speak with a clinician, or log in to the Cigna website and schedule a call.
Counseling sessions: In addition to phone consultations, you can receive up to six free private counseling sessions per issue with a provider in the Cigna Behavioral Health network. Sessions may be in-person or virtual on your phone, tablet, or home computer.*
Through September 30, 2020, you now have access to four additional private counseling sessions with a licensed clinician in Cigna's EAP network — for a total of 10 free sessions. To access these four additional visits, call the EAP by September 30, 2020, for an EAP code.
Note: If you need more support after your free sessions, the EAP can help you transition to using your behavioral health benefits under your medical coverage for ongoing support. Applicable copays, deductibles, and/or copayments will apply once you transition to using your medical coverage. Additionally, if you continue with the Cigna Behavioral Health counselor and he or she does not also participate in the Medical Plan's network, you may incur out-of-network costs. Any ongoing therapy must be with a network counselor to be covered at the network rate.
If you continue sessions with a counselor who is not in the Medical Plan’s network and you are enrolled in the EPO or HDHP, you will have no coverage beyond the six free sessions.
*Telephone sessions with an EAP provider are not a substitute for in-person or virtual visits. Members should contact Cigna to request counseling sessions by phone. Authorization is required for telephone sessions.
Financial and legal assistance
Speak with financial consultants about budgeting, debt, identity theft, retirement, and more. Consult with a network attorney at no cost.
Financial consultation: Have 30-minute telephone consultations with a qualified specialist on issues such as budgeting, debt counseling, tax planning, clergy tax issues, retirement planning, and college funding.
Legal consultation: Get a 30-minute telephone or face-to-face consultation with a participating attorney plus a 25 percent discount on select fees for services such as adoption, family law, and will preparation (consultations related to employment matters are not available).
Identity theft assistance: Have a 60-minute expert consultation by phone to learn what to do to protect yourself, or for help if you are victimized.
Tax assistance: Receive a 25 percent discount on regular tax preparation services through the EAP. The discount covers one federal tax return, Schedule A (itemized deductions), Schedule B (dividends/interest), and one state income tax return. If additional forms are required, such as for a rental property or a small business, the charge is $65 per form. You must call Cigna Behavioral Health at 866-640-2772, to access this discount.
Home life referrals
Get support and request referrals to help you find a healthy work/life balance.
Parenting and childcare: Get referrals for adoption services, prenatal classes, day care, before- and after-school programs, summer camps, and more.
Education: Get help with college searches or locating kindergarten programs and public schools, if you’re new to an area.
Elder care: Get an assessment of an older loved one’s needs and referrals for housing options, such as assisted living or nursing home care.
Pet care: Get referrals for veterinary services, emergency care, boarding, pet sitters, obedience training, and groomers.
Job and career support
Discuss career growth, and get tips for managing workplace stress and change, and other issues.
Higher education: Get help with college searches if you are thinking of continuing your education.
Online tools and resources: Access seminars, e-learning, and articles on topics such as effective communications, goal setting, collaboration, and more. To locate these and other resources, including videos, podcasts, checklists, and more, log on to the
Cigna website and click on the
Work/Life Resources link on the EAP coverage page under Job and Career Support.
Note: Those enrolled in Triple-S or GeoBlue also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for details. The EAP is not available to those enrolled in the Medicare Supplement Plan.