Employee Assistance Program

Your benefits through the PPO, EPO, or HDHP medical options include an Employee Assistance Program (EAP), provided through Cigna Behavioral Health 24 hours a day, seven days a week.

You, your eligible family members, and anyone living in your household can access the EAP by calling 866-640-2772 or logging in to the Cigna website. All EAP services are confidential and there’s no cost to you or your household members.

The EAP is not available to those enrolled in the Medicare Supplement Plan.

EAP services

EAP advocates are available 24/7 to help you get referrals and locate resources for issues such as

  • adoption;
  • child care;
  • elder care;
  • parenting;
  • pet care; and
  • prenatal care.

Through the EAP, you also have access to the following services. There’s no ID card needed, but you do need an authorization number, available from an EAP advocate or the Cigna website, for face-to-face services.

Phone consultations

You have unlimited access to licensed clinicians by phone for routine or urgent concerns, such as a friend or family member's substance use, conflicts with a coworker, or marital issues. To access phone consultations, call the EAP and ask to speak with a clinician, or log in to the Cigna website and schedule a call.

Counseling sessions

In addition to phone consultations, you can receive up to six private counseling sessions per issue with a provider in the Cigna Behavioral Health network. Sessions may be face-to-face, video-based, or by phone.*

Legal assistance

You can get a 30-minute telephone or face-to-face consultation with a participating attorney plus a 25 percent discount on select fees (consultations related to employment matters are not available).

Identity theft assistance

You can have a 60-minute expert consultation by phone for prevention or if you are victimized.

Financial consultation

You can have 30-minute telephone consultations with a qualified specialist on issues such as budgeting, debt counseling, tax planning, clergy tax issues, retirement planning, and college funding.

Tax assistance

You receive a 25 percent discount on regular tax preparation services through the EAP. The discount covers one federal tax return, Schedule A (itemized deductions), Schedule B (dividends/interest), and one state income tax return. If additional forms are required, such as for rental property or a small business, the charge is $65 per form. You must call Cigna Behavioral Health at 866-640-2772, to access this discount.

Note: The EAP is administered by Cigna, which refers members to Cigna-participating psychologists and other counselors. After your six free sessions, if you continue with the Cigna counselor and he or she does not also participate in the Medical Plan's network, you may incur out-of-network costs. Any ongoing therapy must be with a network counselor to be covered at the network rate. If you continue seeing an out-of-network counselor and you are enrolled in the EPO or HDHP, you will have no coverage beyond the six free sessions.

*Sessions by phone with an EAP provider are not a substitute for face-to-face or video visits. Members should contact Cigna to request counseling sessions by phone. Authorization is required for telephone sessions.

Work/life balance resources

The EAP also offers additional resources to help you balance your work and life needs on topics such as

  • parenting;
  • aging;
  • personal growth;
  • relationships;
  • healthy eating;
  • career development;
  • home buying or selling; and
  • living abroad.

To access these resources, including articles, checklists, and e-learning materials

  • log in to the Cigna website;
  • select Employee Assistance Program (EAP) under Coverage; and
  • click on the Work/Life Resources link.