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Mental Well-Being and Employee Assistance Plan

The Mental Well-Being and Employee Assistance Plan (EAP) is provided by Spring Health in partnership with Highmark Blue Cross Blue Shield. Spring Health offers easy access to high-quality mental health care and support for all of life’s challenges, from personal concerns, to health issues, to work-related problems.

Eligibility

You can use EAP services if you:

  • are enrolled in the PPO, EPO, or HDHP medical option
  • have EAP access without medical coverage (for example, through the Covenant Package)

Connect with Spring Health

If you're enrolled in the PPO, EPO, or HDHP medical option, visit care.springhealth.com/sign_in to create and activate your Spring Health account by clicking the Create Account button, or you can call Spring Health at 844-931-4465. Care support is available Monday-Friday, 8 a.m.-11 p.m. ET.

If you’re eligible for the EAP but do not have medical coverage (for example, you’re enrolled in the Covenant Package), call Spring Health at 844-931-4465 and use the code BOP. You’ll be able to create a Spring Health account and start using your benefit right away.

If you need to talk to someone right away, Spring Health provides 24/7 crisis support. Call 844-931-4465 and choose option two to speak to a licensed professional without the need to register or log in to your account.

EAP services

All care with Spring Health is private and confidential, including:

Digital self-assessment

Spring Health’s digital self-assessment screens for different mental health conditions and helps guide you to appropriate care. Complete the self-assessment to get a personalized care plan matched to your needs.

Treatment recommendations provided with your personalized care plan may include on-demand mental wellness exercises, well-being coaching, and/or therapy and medication management. Along with personalized recommendations for treatment, you’ll receive the names of Spring Health providers that match your criteria.

Therapy sessions at no cost to you

You and your covered family members ages 6 and older can receive up to six therapy sessions per year from a Spring Health provider at no cost to you. This includes both in-person and virtual visits.

When looking for a therapist, Spring Health’s search tool allows you to filter by specialty (including faith-based), ethnicity, language, gender, and session type (virtual or in-person).

  • Appointments are typically available within three days or fewer.
  • If you need ongoing care beyond the six visits, EAP benefits are fully integrated with medical coverage through the Board. 
  • All Spring Health providers are in-network for the Medical Plan, providing you with seamless care on your mental well-being journey. Regular plan copays, deductibles, and/or coinsurance apply after the sixth visit.

Mental health care navigation

Spring Health’s licensed care navigators are available to help you find a provider and provide additional support when you need it. Mental health care navigators are available to:

  • review your digital self-assessment
  • recommend care options and answer questions about care
  • help find providers
  • advocate for your immediate needs
  • provide emotional support and assist during a crisis

Unlimited well-being coaching

You can access unlimited virtual well-being coaching sessions with certified coaches who can help you build better habits, navigate life transitions, improve communication skills, and set and achieve your goals.

Coaching programs can help with a wide range of topics:

  • personal development, including life transitions, identity support, career growth, self-development, and relationships
  • health and wellness, including nutrition, physical activity, stress management and resiliency, sleep habits, and self-care
  • professional growth, including work/life balance, leadership, performance, and career growth
  • parenting, including behavioral concerns, neurodiverse advocacy and education, academic readiness and stress, and supporting children in therapy

Teens can also work with a certified coach to build resilience and achieve their personal goals — whether those are related to school, body image/self-esteem, friendships, or family life.

Mental wellness health exercises

Spring Health offers a digital library of on-demand mental wellness exercises called Moments, so you can develop long-term skills or get immediate relief anytime, anywhere.

The Moments library offers quick tips and exercises on a variety of subjects related to your mental well-being, like anxiety, depression, burnout, sleep, relationships, substance use, and mindfulness.

Guidance for work/life needs

Spring Health’s work/life support resources are available 24/7 to provide guidance and support in the following areas, to name a few:

  • legal and financial matters
  • parenting, child care, adoption
  • elder care
  • pet sitters/kennels, pet obedience training
  • home repair, chore services/house cleaning
  • transportation and travel services
  • education programs, schools for exceptional children
  • moving/relocation services

Note: Those enrolled in Triple-S or GeoBlue also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.


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