Contact us

In observance of Martin Luther King Jr. Day, we are closed Monday, January 18. We will reopen Tuesday, January 19, at 8:30 a.m. ET.

The Board of Pensions is here to serve you. When you contact the Board, dedicated staff is ready to assist you.

We continue to work remotely to serve you Monday through Friday, 8:30 a.m. to 7 p.m. ET. If you need assistance, call us at 800-773-7752 (800-PRESPLAN)

We are not able to receive mail at our 2000 Market Street office while it is closed; please email us at memberservices@pensions.org or send a message through the Benefits Connect message center.

prescription pill bottles

New prescription ID card

Effective January 1, 2021, Express Scripts is the new pharmacy benefits manager for the prescription drug program for those with medical coverage through the Board of Pensions. Members will receive a welcome package from Express Scripts with a new ID card.

If you have not yet received your welcome package from Express Scripts with your new ID card, you can register and log on to the Express Scripts website to download and print an ID card. You can also use the Express Scripts mobile app to access a virtual ID card. Or, call Express Scripts at 800-344-3896 to request a new card. Retired members should call 877-856-4694.  

Call us

Call the Board of Pensions Monday through Friday, 8:30 a.m. to 7 p.m. ET:

800-773-7752 (800-PRESPLAN)
TTY: 877-522-7948
Outside the United States: 215-587-7200

Members

If you are a member with a question or concern about your benefits, you will be directed to our Member Services team.

Employers

Employers with questions about benefits selection, cost, or administration will consult with our Employer Services team.

How to pay your bill

Mid councils

Mid council representatives who call the Board will be directed to our Employer Services team. You also may contact your area Church Consultant.

Prospective employers

Interested in offering our benefits? If you do not currently offer benefits through the Benefits Plan and would like to learn more about its features and how the Board serves employers, call us to discuss how we can best meet your and your employees' needs.

Message us

Members and employers can contact the Board through the message center on Benefits Connect, or email memberservices@pensions.org.

If you have a general inquiry about the Board of Pensions, email us at info@pensions.org.

Mailing address

We are not able to receive mail at our 2000 Market Street office while it is closed; please email us at memberservices@pensions.org or send a message through the Benefits Connect message center.

Mailing Address:

The Board of Pensions of the Presbyterian Church (U.S.A.)
2000 Market St.
Philadelphia, PA 19103-3298

Fax: 215-587-6215

Receiving and paying invoices

Beginning March 1, BoardLink will be the only way to get your invoice. Learn more.

Receive and pay invoices from the Board of Pensions through our online billing system, BoardLink. It is a convenient way to view and pay invoices, set up monthly email reminders to view invoices, and review payment status and history.

You can also mail payments to   

The Board of Pensions of the Presbyterian Church (U.S.A.)
P.O. Box 13715
Philadelphia, PA 19101-3715

Employment opportunities

The Board of Pensions regularly seeks new talent in a variety of skill areas. Browse current job openings and apply. A Human Resources representative will contact applicants whose qualifications match the role. Resumes will be accepted through our job portal only.

Media inquiries

The Board of Pensions welcomes inquiries from the media. Email Monica Buonincontri, Director, Enterprise Marketing.  

Benefits Connect

​You can access benefits and personal information, as well as online tools, through our benefits website. You can also send the Board a message through the Benefits Connect message center.

Log on to Benefits Connect

Contact a service provider

Find contact information for the service providers who partner with the Board of Pensions to administer the Benefits Plan.

Service providers