Service providers

Service providers partner with the Board of Pensions to administer the plans and programs of the Benefits Plan. If you need to get in touch with a service provider, you can find contact information on this page. To contact the Board of Pensions, visit the Contact Us page.

Service Service provider Contact information
Medical/behavioral health/substance use disorder network and claims informationHighmark Blue Cross Blue Shield 888-835-2959
Highmark website
​Aetna​800-541-0429
Aetna website
Inpatient emergency hospital admission (including behavioral health/substance use disorder) Highmark Blue Cross Blue Shield 888-835-2959
​Aetna​800-541-0429
Employee Assistance Program Cigna  866-640-2772
Cigna website
Employer ID: pcusa
Prescription drugs OptumRx855-207-5868 (active and disabled members)
855-234-3908 (Medicare Supplement members)
OptumRx website
24-hour nurse line Highmark Blue Cross Blue Shield 888-835-2959
​Aetna​800-541-0429
​Telemedicine​Teladoc​800-835-2362
Tobacco-free livingIgnite Your Life Call to Health website
​Vision eye exam benefit ​VSP

​800-877-7195
VSP website

​Flexible spending accounts and health savings accounts​Further​800-859-2144
Further website
Dental Plan Aetna

877-238-6200
PPO/PDN with PPO II Doc Find 
DMO Doc Find

Retirement Savings Plan Fidelity Investments 800-343-0860
Fidelity website
Plan #57887
Disability Liberty Mutual 800-210-0268
Death benefits Board of Pensions800-773-7752 (800-PRESPLAN)
Long-term care insurance CNA

General Insured Customer Service
800-262-4580

Claims
866-308-0278
Fax: 866-357-8479

Vision eyewear coverage VSP 800-877-7195
VSP website

Pre-certification

Service Provider Contact Information
  • Medical/surgical inpatient hospital admissions
  • Behavioral health/substance use disorder inpatient admissions or facility-based treatment
  • Scheduled outpatient imaging, excluding X-rays, ultrasounds, and nuclear stress tests
  • Bariatric procedures, including gastric bypass
Highmark Blue Cross Blue Shield 888-835-2959
​Aetna​800-541-0429

International care information

Service Provider Contact Information
Emergency medical services outside the United States (general)

BCBS Global (Highmark)

804-673-1177
(call collect from outside the United States)

International SOS Assistance Inc. 215-942-8226
(call collect from outside the United States)
International SOS website
Membership number: 11BCMA000136