Service providers partner with the Board of Pensions to administer the plans and programs of the Benefits Plan. If you need to get in touch with a service provider, you can find contact information on this page. To contact the Board of Pensions, visit the Contact Us page.
| Service | Service provider | Contact information |
|---|---|---|
| Medical/behavioral health/substance use disorder network and claims information | Highmark Blue Cross Blue Shield | 888-835-2959 Highmark website |
| Aetna | 800-541-0429 Aetna website | |
| Inpatient emergency hospital admission (including behavioral health/substance use disorder) | Highmark Blue Cross Blue Shield | 888-835-2959 |
| Aetna | 800-541-0429 | |
| Employee Assistance Program | Cigna | 866-640-2772 Cigna website Employer ID: pcusa |
| Prescription drugs | OptumRx | 855-207-5868 (active and disabled members) 855-234-3908 (Medicare Supplement members) OptumRx website |
| 24-hour nurse line | Highmark Blue Cross Blue Shield | 888-835-2959 |
| Aetna | 800-541-0429 | |
| Telemedicine | Teladoc | 800-835-2362 |
| Tobacco-free living | Ignite Your Life | Call to Health website |
| Vision eye exam benefit | VSP | 800-877-7195 |
| Flexible spending accounts and health savings accounts | Further | 800-859-2144 Further website |
| Dental Plan | Aetna | 877-238-6200 |
| Retirement Savings Plan | Fidelity Investments | 800-343-0860 Fidelity website Plan #57887 |
| Disability | Lincoln Financial Group | 800-210-0268 |
| Death benefits | Board of Pensions | 800-773-7752 (800-PRESPLAN) |
| Long-term care insurance | CNA | General Insured Customer Service Claims |
| Vision eyewear coverage | VSP | 800-877-7195 VSP website |
| Service | Provider | Contact Information |
|---|---|---|
| Highmark Blue Cross Blue Shield | 888-835-2959 |
| Aetna | 800-541-0429 |
| Service | Provider | Contact Information |
|---|---|---|
| Emergency medical services outside the United States (general) | BCBS Global (Highmark) | 804-673-1177
|
| International SOS Assistance Inc. | 215-942-8226
(call collect from outside the United States) International SOS website Membership number: 11BCMA000136 |