Case management

​If you have a serious health condition, you can get help managing it at no cost to you.

​Working with a case manager can help in situations where you or an enrolled family member is

  • dealing with a serious chronic health condition; 
  • beginning or recovering from a hospital admission; 
  • struggling with multiple medical problems; or 
  • facing catastrophic care needs.

You may be contacted by a case manager based on claims information. The case manager, typically a registered nurse, can

  • provide educational support;
  • assist in coordinating needed healthcare services;
  • put you in touch with community resources;
  • assist in addressing obstacles to your recovery, such as benefit and caregiver issues; and
  • answer your questions.

If you think you could benefit from case management, you are encouraged to call the number on the back of your medical ID card.