Service providers

Service providers partner with the Board of Pensions to administer the plans and programs of the Benefits Plan. If you need to get in touch with a service provider, you can find contact information on this page. To contact the Board of Pensions, visit the Contact Us page.

Service Service provider Contact information
Medical/behavioral health/substance use disorder network and claims informationHighmark Blue Cross Blue Shield 888-835-2959
Highmark website
Aetna website
Inpatient emergency hospital admission (including behavioral health/substance use disorder) Highmark Blue Cross Blue Shield 888-835-2959
Employee Assistance Program Cigna  866-640-2772
Cigna website
Employer ID: pcusa
Prescription drugs OptumRx855-207-5868 (active and disabled members)
855-234-3908 (Medicare Supplement members)
OptumRx website
24-hour nurse line Highmark Blue Cross Blue Shield 888-835-2959
Tobacco-free livingIgnite Your Life Call to Health website
​Vision eye exam benefit ​VSP

VSP website

​Flexible spending accounts and health savings accounts​Further​800-859-2144
Further website
Dental Plan Aetna

PPO/PDN with PPO II Doc Find 
DMO Doc Find

Retirement Savings Plan Fidelity Investments 800-343-0860
Fidelity website
Plan #57887
Disability Lincoln Financial Group800-210-0268
Death benefits Board of Pensions800-773-7752 (800-PRESPLAN)
Long-term care insurance CNA

General Insured Customer Service

Fax: 866-357-8479

Vision eyewear coverage VSP 800-877-7195
VSP website


Service Provider Contact Information
  • Medical/surgical inpatient hospital admissions
  • Behavioral health/substance use disorder inpatient admissions or facility-based treatment
  • Scheduled outpatient imaging, excluding X-rays, ultrasounds, and nuclear stress tests
  • Bariatric procedures, including gastric bypass
Highmark Blue Cross Blue Shield 888-835-2959

International care information

Service Provider Contact Information
Emergency medical services outside the United States (general)

BCBS Global (Highmark)

(call collect from outside the United States)

International SOS Assistance Inc. 215-942-8226
(call collect from outside the United States)
International SOS website
Membership number: 11BCMA000136