Employee Assistance Plan support for employers

The Board of Pensions partners with Highmark Blue Cross Blue Shield to provide  Spring Health EAP services to eligible employees and their employers. The following services are available to these employers through the EAP.

Management consultations 

The EAP provides management consultation services at no cost to you, as an employer, when:

• you are unsure of how to handle a situation
• an employee's work is suffering because of personal concerns
• you are concerned about an employee's welfare

Services

Management consultation services offered include:

• General consult: You receive support navigating individual and team workplace issues.
• Referrals for employees eligible for the EAP
  • Informal referral: You refer an employee to counseling with Spring Health. The employee’s interaction with a management consultant is not reported back to HR or the manager.
  • Formal referral: You make a voluntary but highly encouraged referral of an employee to counseling. Updates regarding employee participation are shared back with the employer only if employee signs a release of information.
  • Mandatory referral: You make a referral in which an employee’s continued employment is dependent on successful completion of the referral. Updates regarding employee participation are shared back with the employer. In addition to the standard referral described above, other types of mandatory referrals include:
    • Fitness-for-duty (FFD) referral; FFD with violence screen: A provider will perform a mental health evaluation and assess for risk of suicide and harm to others. They’ll provide feedback to let you know if an employee can safely perform essential job functions.
    • Substance abuse professional (SAP): An SAP-qualified mental health professional meets with an employee who works within a safety-sensitive position and tests positive for drugs and/or alcohol. The professional evaluates the employee to determine recommended treatments and next steps.
      

Critical incident response

Critical incidents are stressful or traumatic events that can impact a workplace and its employees in a variety of ways. Examples include a death of an employee, natural disasters, workplace accidents, downsizing of an organization, or any event or situation that may result in physical or psychological harm.

When you contact Spring Health for critical incident response (CIR), a CIR manager will work with you to design the response, which may include virtual or in-person response, as well as one-on-one and group response. CIR managers work with employees to help build resilience and recovery, facilitate understanding, and promote hope. They also ensure employees have ongoing support through Spring Health as needed.

To request management consultations or critical incident support, call Spring Health at 844-931-4465 or send an email to managersupport@springhealth.com.

• Management consultations are available Monday–Friday, 8 a.m.–8 p.m. ET.
• Critical incident response is available 24/7.