By phone

Call 866-640-2772. EAP advocates are available 24/7 to listen to your concerns, help guide you to a solution, and direct you to helpful resources.

Online

Log on to mycigna.com > Coverage > Employee Assistance Program (EAP) to live chat with an EAP advocate, schedule a phone consultation with a clinician, get an EAP code for face-to-face visits, and locate work-life balance resources. A one-time registration is required. Enter pcusa for Employer Name or ID when prompted.

Steps to register

• Click Register to create an account and set up a username and password.
• Follow the step-by-step instructions to enter your name, date of birth, and ZIP code, clicking Next after completing each step.
• For What best describes you, select I want to register for the Employee Assistance Program ONLY.
• When you reach the Confirm Your Identity screen, follow these instructions:
• Enter pcusa for Employer Name or ID.
• For Your Relationship to the Employee, select Employee or Other person living in the home (household member).
• Select your security questions.
• Create a username and password that you will use to access your EAP coverage on the Cigna website, enter your email address, review, and click Create Account.

If you or a member of your household has any problems with the online EAP registration process, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, state, "I don't have it," to connect to a customer service representative.

Work/life balance resources

The EAP also offers resources to help you balance your work and life needs on topics such as

• child behavioral issues;
• aging;
• personal growth;
• relationships;
• time management;
• healthy eating;
• career development;
• home buying or selling; and
• living abroad.

To access these resources, including articles, checklists, and e-learning materials

• log on to the Cigna website;
• select Employee Assistance Program (EAP) under Coverage; and
• click on the Work/Life Resources link.