How to access EAP services and resources

To access Employee Assistance Program (EAP) services and resources, call 866-640-2772, 24 hours a day, 7 days a week to speak with an EAP advocate, or visit the Cigna website.

A one-time registration process is required on your first visit to the Cigna website:

  1. Click Register Now.
  2. Follow the step-by-step instructions to enter your name, date of birth, ZIP code, and email address.
  3. For What Best Describes You, select I want to register for the Employee Assistance Program ONLY – I don't have other coverage with Cigna.
  4. When you reach the Confirm Your Identity screen
    • enter pcusa for Employee's Employer ID; and
    • select Employee (member) or Other Person (household member) for Your Relationship to the Employee.
  5. Create a user ID and password that you will use to log on each time you visit the site.
  6. Select your security questions, review, and click Finish Registration.

If you have issues registering on the Cigna website, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, respond, "I don't have it," to connect to a customer service representative.

Once you’ve registered, log in to the Cigna website and select Employee Assistance Program (EAP) under Coverage to do the following:

  • find work/life balance resources
  • schedule a phone consultation with an EAP consultant
  • get an authorization for face-to-face visits with a licensed counselor
  • find licensed EAP counselors in your area
  • live chat with an EAP advocate