To access Employee Assistance Program (EAP) services and resources, call 866-640-2772, 24 hours a day, 7 days a week, to speak with an EAP advocate, or visit the Cigna website (one-time registration required).
Call 866-640-2772. EAP advocates are available 24/7 to listen to your concerns, help guide you to a solution, and direct you to helpful resources.
Log on to mycigna.com > Coverage > Employee Assistance Program (EAP) to live chat with an EAP advocate, schedule a phone consultation with a clinician, get an EAP code for face-to-face visits, and locate work-life balance resources. A one-time registration is required. Enter pcusa for Employer Name or ID when prompted.
If you or a member of your household has any problems with the online EAP registration process, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, state, "I don't have it," to connect to a customer service representative.
The EAP also offers resources to help you balance your work and life needs on topics such as
To access these resources, including articles, checklists, and e-learning materials
Note: Those enrolled in Triple-S or GeoBlue also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for details. The EAP is not available to those enrolled in the Medicare Supplement Plan.