Precertification means that a particular healthcare service must be reviewed and approved in advance to be covered by the Medical Plan.
Precertification helps ensure that services and tests are medically necessary and appropriate. Most tests, procedures, and admissions that require precertification are listed on the back of your medical ID card. These include the following services:
Allow up to 10 days for precertification of a non-emergency service.
If precertification has been requested, you may receive a letter approving or denying the procedure from eviCore, a medical benefits management company that works with Highmark Blue Cross Blue Shield (BCBS) to provide support for precertification of outpatient imaging.
In many instances, your provider’s office will coordinate the precertification process for you. However, it’s your responsibility to verify that precertification has been obtained. If you are unsure whether a test or procedure needs advance approval, call the number on the back of your medical ID card.
All emergency hospitalizations, whether for medical or surgical treatment, behavioral health, or substance use disorders, must be precertified within 48 hours of admission. Benefits are payable only if precertification requirements are met.
The precertification process helps to manage costs for members and the plan by ensuring care is medically necessary and appropriate. If you fail to precertify services when required, benefits may be denied.
You are encouraged to contact Highmark BCBS at the number on the back of your medical ID card before beginning outpatient treatment with a therapist, but you're not required to precertify this care. Highmark BCBS can help match you with a provider who has the appropriate background and experience to address your concerns.