Updated February 3, 2021
Express Scripts is the new administrator for the prescription drug program for those with medical coverage through the Board of Pensions, effective January 1, 2021. Here's important information about the transition to Express Scripts, how you may be affected by the change, and what to do the first time you need to refill a prescription using Express Scripts.
New prescription ID cards
Some members may receive a duplicate set of ID cards from Express Scripts. If you receive a second set, you may keep the duplicates to use or simply destroy them. If you have not yet received your new ID cards, you can register and log on to the Express Scripts website to download and print an ID card. You can also use the Express Scripts mobile app to access a virtual ID card. Or, call Express Scripts at 800-344-3896 to request a new card. Retired members should call 877-856-4694.
The Board of Pensions is pleased to partner with Express Scripts to administer the prescription drug program for members with medical coverage. As the longtime administrator of prescription drug benefits for a large group of denominations in the Church Benefits Association (CBA) coalition, Express Scripts is well-positioned to offer superior service to our members. Additionally, through the CBA, the Board can take advantage of economies of scale to help contain costs.
Note: The change to Express Scripts does not apply for members enrolled in Triple-S or GeoBlue.
Plan benefits and features remain the same. Only the administration of your prescription drug benefits will change.
In most cases, if you had remaining refills with OptumRx home delivery, the refills were automatically transferred to Express Scripts Pharmacy home delivery service and you won't need a new prescription from your doctor. However, you will need to order your first refill using the Express Scripts website or by calling Express Scripts. You can then set up automatic refills for these medications going forward, if you wish.
Prescriptions with no remaining refills, prescriptions for controlled substances, and expired prescriptions (even if there are refills remaining) could not be transferred to Express Scripts Pharmacy. These drugs will require a new prescription from your doctor (you can ask Express Scripts to contact your doctor on your behalf).
Read more about the steps to take when you need to order refills through Express Scripts.
Get answers to questions you may have about the move to Express Scripts, including how to calculate your out-of-pocket costs for covered medications, find participating Express Scripts pharmacies, specialty medications, and more.