The Employee Assistance Program (EAP) is a confidential resource provided at no cost to employees enrolled in medical coverage. The EAP, administered by Cigna Behavioral Health, can help with a variety of personal concerns, from handling everyday stress and anxiety, to dealing with disasters and other traumatic events, to achieving better work/life balance.
The EAP is available at no cost to
The EAP provides a range of services, including the following:
Counseling: up to six face-to-face counseling sessions per issue with a credentialed network counselor
Behavioral telehealth: online conferencing as an alternative to a face-to-face visit (covers the same number of sessions as for face-to-face counseling, per issue per year)
Telephone consultation and support: immediate assistance with critical emotional needs as well as help with behavioral health-related questions, problem identification, problem-solving skills and approaches, and/or resources to address behavioral concerns.
Legal assistance: a 30-minute telephone or face-to-face consultation with a participating attorney
Financial consultation: a 30-minute telephone consultation with a qualified specialist on issues such as debt counseling, retirement planning, tax planning, clergy tax issues, budgeting, and college funding
Tax assistance: a 25 percent discount on regular tax preparation services, covering one federal tax return, Schedule A (itemized deductions), Schedule B (dividends/interest), and one state income tax return; $65 per additional form (Call Cigna at 866-640-2772 to access this discount.)
Child care: resources and information about parenting and prenatal care; referrals to child care providers, before- and after-school programs, camps, and adoption organizations
Senior care: resources and referrals for home health agencies, assisted living facilities, social and recreational programs, and long-distance caregiving
Identity theft: a 60-minute consultation with a fraud resolution specialist
Disasters, violence, drug and alcohol addictions, depression, eating disorders, work/life balance: educational materials, webinars, and other resources for coping with such challenges
To speak with an EAP advocate, call 866-640-2772 24 hours a day, seven days a week. Or, visit Cigna's website, where members can live chat with an advocate or a credentialed counselor, as needed.