If you are enrolled in one of the three medical plan options, you have access to a 24-hour nurse line and a telemedicine option, provided by Teladoc.
Nurses are available through our service providers 24 hours a day, seven days a week to answer health-related questions. This service is part of your medical benefits; there is no cost to you.
Call the nurse line on the back of your medical ID card if you
Urgent calls are handled immediately. Education-related calls will be returned within an hour.
The telemedicine option, provided by Teladoc, gives you 24/7 access to U.S. board-certified doctors through the convenience of phone, video, or mobile app visits. Teladoc does not replace your primary care physician. It is a convenient, affordable option that allows you to consult with a physician when a trip to your doctor's office isn't practical, such as when you are traveling or in the middle of the night.
Teladoc doctors can diagnose and treat — as well as prescribe medication, when appropriate — many acute medical conditions:
If you are enrolled in the PPO or EPO, you pay just a $10 copay for each Teladoc consult.
If you are enrolled in the HDHP, your cost for a Teladoc consult is $45. You pay this amount out-of-pocket until you've paid your annual deductible. Once you've met the deductible, the plan pays 80 percent and you pay 20 percent, until you reach the annual out-of-pocket maximum amount.
You can access Teladoc 24/7 online or by calling 800-835-2362.
Before using Teladoc the first time you should set up an account: