24-hour nurse line and telemedicine

If you are enrolled in one of the three medical plan options, you have access to a 24-hour​ nurse line and a telemedicine option, provided by Teladoc.

24-hour nurse line

​Nurses are available through our service providers 24 hours a day, seven days a week to answer health-related questions. This service is part of your medical benefits; there is no cost to you.

Call the nurse line on the back of your medical ID card if you 

  • aren't sure if you need to get medical care; 
  • need information about a medication, test, or medical procedure; 
  • want reliable information about a health condition;
  • aren't sure what questions you should ask your doctor; or
  • have questions about how you or your family can stay healthy.

Urgent calls are handled immediately. Education-related calls will be returned within an hour.


The telemedicine option, provided by Teladoc, gives you 24/7 access to U.S. board-certified doctors through the convenience of phone, video, or mobile app visits. Teladoc does not replace your primary care physician. It is a convenient, affordable option that allows you to consult with a physician when a trip to your doctor's office isn't practical, such as when you are traveling or in the middle of the night.

Teladoc doctors can diagnose and treat — as well as prescribe medication, when appropriate — many acute medical conditions: 

  • sinus problems
  • bronchitis
  • allergies cold and flu symptoms
  • respiratory infections 
  • ear infections


If you are enrolled in the PPO or EPO, you pay just a $10 copay for each Teladoc consult.

If you are enrolled in the HDHP, your cost for a Teladoc consult is $45. You pay this amount out-of-pocket until you've paid your annual deductible. Once you've met the deductible, the plan pays 80 percent and you pay 20 percent, until you reach the annual out-of-pocket maximum amount. 

To access Teladoc

You can access Teladoc 24/7 online or by calling 800-835-2362.

Before using Teladoc the first time you should set up an account: 

  1. Visit the Teladoc website and click Set up an account
  2. Log in and complete the My Medical History tab. 
  3. Request a consult.