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Employee Assistance Program

The Employee Assistance Program (EAP) is a confidential resource included with your healthcare benefits at no cost to you. The EAP can help with a variety of personal concerns, from handling everyday stress and anxiety, to dealing with disasters and other traumatic events, to achieving better work/life balance. The program offers phone and in-person support, personalized assistance, and referrals to licensed counselors and professional resources in your community.

Who's Eligible

You must be

  • an active member enrolled in Highmark Blue Cross Blue Shield PPO or EPO;
  • an eligible family member (regardless of residence);
  • any person living in an active member’s household.

The EAP is not available to those enrolled in the Medicare Supplement Plan.

Services

The EAP includes

  • up to six face-to-face counseling sessions per issue;
  • immediate assistance with critical emotional needs;
  • information and referral for child care, senior care, legal consultation, financial consultation, and more;
  • guidance for finding local resources;
  • telephone consultations; and
  • a live chat feature on the website for communicating with an advocate or a credentialed counselor, as needed.

Accessing the EAP

Call 1-866-640-2772 24 hours a day, 7 days a week to speak with an EAP advocate. Or, go to cignabehavioral.com:

  • Click on Login to access your benefits in the upper left-hand menu.
  • Scroll down until you see the Employer ID field on the left.
  • Enter pcusa in lowercase letters with no spaces in the Employer ID field.
  • Click Go.

Here you’ll find the following features:

  • Find a Provider search function for your locality;
  • Look Up Your Benefits function;
  • resources for work/life balance, well-being, drug and alcohol awareness, anxiety and depression, autism awareness, eating disorder awareness, bipolar awareness, Alzheimer’s information, and more;
  • an Education & Resource Center that includes materials, programs, and wellness seminars (in webcast and telephonic formats);
  • forms, including out-of-network claim forms;
  • a feedback feature, through which you comment on the services of your behavioral health provider;
  • management consultation resources;
  • Frequently Asked Questions.