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24-Hour Nurse Line and Telemedicine

24-Hour Nurse Line

Nurses are available 24 hours a day, seven days a week to answer your health-related questions. This service is part of your medical benefits; there is no cost to you.

Call the nurse line toll-free at 888-835-2959 if you

  • aren’t sure if you need to get medical care;
  • need information about a medication, test, or medical procedure;
  • want reliable information about a health condition;
  • aren’t sure what questions you should ask your doctor;
  • have questions about how you or your family can stay healthy.

Urgent calls are handled immediately. Education-related calls will be returned within an hour.


For a $10 copay, members have access to a telemedicine option, provided by Teladoc through Highmark, at 800-835-2362.

Preregister with Teladoc so you and your family's health histories are on file. Using this resource, you can get a consult with a physician — and even get a prescription — 24/7 for common, acute issues such as ear infections or sinusitis.