Six ways the Employee Assistance Program can help with everyday challenges

August 17, 2020

In addition to providing emotional support, the Employee Assistance Program offers no-cost resources to help with everyday challenges, such as finding reliable child or elder care, caring for a pet, and even home repairs, as well as bigger concerns, like saving for college or buying a home.

Many people think of the Employee Assistance Program (EAP) provided through the Board of Pensions as a resource to use when they’re anxious or depressed or dealing with a personal or family problem. While the EAP does provide unlimited phone consultations with trained EAP advocates as well as private counseling sessions, it also can help with finding solutions to many of life’s challenges, both large and small.

Here are six common issues nearly everyone faces at some time in their lives, and how the EAP can help you with them.

  1. Moving to a new home – information on buying versus renting, budgeting and mortgages, home inspections, how to hire a reliable contractor, and more
  2. Caring for a pet – help with finding veterinary services, emergency care, boarding, pet sitters, obedience training, and groomers
  3. Welcoming and caring for children – referrals for prenatal classes, day care, before- and after-school programs, summer camps, and more, as well as help with questions about parenting
  4. Planning for college – tips on choosing a college, visiting colleges, and preparing for college interviews, plus information on college savings plans, financial aid, and more
  5. Caring for an older loved one – needs assessment for an older loved one and referrals for senior day care, assisted living, or nursing home care, as well as tips for long-distance caregiving
  6. Planning for vacation – tips for researching vacation ideas, traveling with children or pets, safe travel including coronavirus travel advice, and more


How to access these resources

Eligible employees,* their family members, and anyone who lives in the employee’s home can use EAP services. There’s no cost, and all services are completely confidential.

To get help with finding solutions for just about any challenge

  • call Cigna, the administrator for the EAP, 24/7 at 866-640-2772 to talk with an EAP advocate who can provide referrals and direct you to helpful tools and resources; or
  • log on to Cigna’s website (one-time registration is required; use pcusa for Employee’s Employer ID) from your home computer, tablet, or smartphone. From the EAP coverage page, you can live chat with an advocate or click on the Work/Life Resources link under Home Life Referrals to access helpful articles, checklists, videos, and other resources.

Learn about other no-cost services available through the EAP.

*The EAP is not available to members enrolled in Triple-S, GeoBlue, or the Medicare Supplement Plan.