Five facts about financial consultations through the EAP

September 22, 2020

The Employee Assistance Program offered through the Board of Pensions provides no-cost phone consultations with qualified financial experts on a wide range of topics.

Many people struggle with financial issues at some point over the course of their lifetime. Not having the expertise or resources to resolve these often-complicated issues can add to the stress. With the Employee Assistance Program (EAP), you can talk to someone who can help.

Through the EAP, eligible employees,* their family members, and anyone living in the employee’s home can get a referral to a qualified specialist for a free 30-minute in-depth financial needs analysis by phone. Here are five things to know about this confidential service:

  1. You can get help with all types of financial issues, including paying down debt, saving for college, consolidating student loans, buying vs. leasing a car, and refinancing a home, to name a few.
  2. When you schedule a consult, you’ll be paired with a specialist in the area you need help with. Participating specialists include certified financial planners, certified public accountants, enrolled agents, and other highly qualified financial professionals.
  3. You can have one consultation per issue per year. For example, you can schedule a consultation in January to talk about credit management and another in the summer to discuss tax planning.
  4. Most issues can be resolved within the initial call, but additional telephone support is available, if needed.
  5. When you take advantage of this service, you’ll also receive 25 percent off tax planning and preparation services through participating tax professionals.

If you need help

To request a financial consultation or for help with personal or family concerns, contact the EAP.

  • Call Cigna, the administrator of the EAP, at 866-640-2772. EAP advocates are available 24/7 to listen to your concerns, provide referrals, and direct you to helpful tools and resources.
  • Log on to Cigna’s website from your home computer, tablet, or smartphone (one-time registration is required; use pcusa for Employee’s Employer ID). From the EAP coverage page, you can live chat with an advocate or click on the Work/Life Resources link under Home Life Referrals to access helpful articles, checklists, videos, and other resources.

Learn about other no-cost services available through the EAP.

*The EAP is not available to members enrolled in Triple-S, GeoBlue, or the Medicare Supplement Plan.