Employee Assistance Program offers solutions for personal and financial issues

April 20, 2020

Automatically included with medical coverage through the Board of Pensions, the Employee Assistance Program (EAP) provides 24/7 support for everyday issues as well as life’s bigger challenges. And now through September 30, 2020, the EAP offers four additional sessions with a licensed clinician in Cigna’s EAP network — for a total of 10 free sessions — for those dealing with stress and anxiety related to the COVID-19 crisis.

The Employee Assistance Program (EAP), administered by Cigna, is a free, confidential service available to employees with medical coverage* through the Board of Pensions, their families, and anyone who lives with them. Whether you’re feeling stressed about COVID-19, concerned about identity theft, or need to find child care, the EAP can connect you to resources to help you find solutions:

  • Connect with licensed counselors by phone, online, or face-to-face for help with just about any issue, including relationships, parenting, stress management, and substance use.
  • Get referrals for all kinds of issues that impact your life at work and at home, such as child care, home repairs, elder care, and pet care.
  • Connect with a professional for financial and legal assistance with a range of issues, including debt consultation, identity theft, will preparation, and tax preparation.

Additional support for COVID-19-related stress and anxiety

Through September 30, 2020, you can get four additional sessions with a licensed clinician in Cigna’s EAP network — for a total of 10 free sessions — to help you deal with added stress and anxiety you may be feeling as a result of the COVID-19 crisis. All sessions are completely confidential, and available to anyone who lives in your home.

To access these free counseling sessions, you will need an EAP code. You can obtain a code for your first six sessions by calling Cigna Behavioral Health at 866-640-2772 or by clicking on Visit an EAP counselor from the EAP coverage page of Cigna’s website. To take advantage of the four additional sessions, you must call Cigna for a new EAP code. You cannot obtain a code online for the additional sessions.

Wellness webcasts

In addition to helpful resources including articles, checklists, and videos, the EAP offers online seminars that apply to real-life concerns. You can watch live or on demand from your computer, smartphone, or tablet. Current topics include

  • Managing Anxiety: Coronavirus Fears & Concerns;
  • Work @ Home: Keys to Success;
  • Resilience in Challenging Times, among others; and
  • Less Is More: Simplifying Your Life.

To access EAP services

The EAP is available 24/7 to provide referrals and guide you to solutions:

  • Call Cigna Behavioral Health at 866-640-2772 to speak with an EAP advocate; or
  • log on to the Cigna website to live chat with an advocate, schedule a consultation with a clinician, and find work/life resources. (One-time registration is required; use pcusa for Employee’s Employer ID.)

*The EAP is not available to members enrolled in Triple-S, GeoBlue, or the Medicare Supplement Plan.