Skip Navigation Linksdefault

Service Providers

Service providers partner with the Board of Pensions to administer the plans and programs of the Benefits Plan. If you need to get in touch with a service provider, you can find contact information on this page. To contact the Board of Pensions, visit the Contact Us page.

Service Provider Contact Information
Medical/Surgical Highmark Blue Cross Blue Shield (Blue Card PPO/EPO) 888-835-2959
https://provdir.highmarkbcbs.com/
Hospital Highmark Blue Cross Blue Shield (Blue Card PPO/EPO) 888-835-2959
https://provdir.highmarkbcbs.com/
Behavioral Health/Substance Use Disorder Highmark Blue Cross Blue Shield (Blue Card PPO/EPO)   888-835-2959
https://provdir.highmarkbcbs.com/
Employee Assistance Program Cigna  866-640-2772
http://apps.cignabehavioral.com/web/
basicsite/consumer/consumer.jsp

Employer ID: pcusa (for PPO/EPO)
Prescription Drugs OptumRx855-207-5868 (Active and Disabled Members)
855-234-3908 (Medicare Supplement Members)
optumrx.com/mycatamaranrx
24-Hour Nurse Line Highmark Blue Cross Blue Shield (Blue Card PPO/EPO)   888-835-2959
​Telemedicine​Teladoc​800-835-2362
Tobacco-Free LivingIgnite Your Life855-451-6754
calltohealth.org
Dental Plan Aetna 877-238-6200
aetna.com/docfind
Retirement Savings Plan Fidelity Investments 800-343-0860
fidelity.com/atwork
Plan #: 57887
Disability Liberty Mutual 800-210-0268
Death Benefits Board of Pensions800-773-7752 (800-PRESPLAN)
pensions.org
Long-Term Care Insurance CNA

General Insured Customer Service
800-262-4580

Claims
866-308-0278
Fax: 866-357-8479

Vision Care VSP 800-877-7195
vsp.com

Claims Information

Service Provider Contact Information

Medical, Surgical, and Behavioral Health  

Highmark Blue Cross Blue Shield (Blue Card PPO/EPO)

888-835-2959
highmarkbcbs.com/cgi-bin/inetcgi/chm/jsp/member.do

Pre-Certification

Service Provider Contact Information
  • Medical/Surgical Inpatient Hospital Admissions
  • Behavioral Health/Substance Use Disorder Inpatient or Facility-Based Admissions
  • Scheduled Outpatient Imaging/Nuclear Stress Test
  • Bariatric Procedures
Highmark Blue Cross Blue Shield (Blue Card PPO/EPO) 888-835-2959

Emergency Information

Service Provider Contact Information
24-Hour Nurse Line Highmark Blue Cross Blue Shield (Blue Card PPO/EPO)   888-835-2959
​Inpatient Emergency AssistanceHighmark Blue Cross Blue Shield (Blue Card PPO/EPO)   ​888-835-2959
​Emergency Medical/Surgical Hospital AdmissionsHighmark Blue Cross Blue Shield (Blue Card PPO/EPO)   ​888-835-2959
​Behavioral Health/Substance Use DisorderHighmark Blue Cross Blue Shield (Blue Card PPO/EPO)   ​888-835-2959
​Telemedicine​Teladoc​800-835-2362
Employee Assistance Program
Cigna  866-640-2772
http://apps.cignabehavioral.com/web/
basicsite/consumer/consumer.jsp

Employer ID: pcusa
Emergency Medical Services Outside U.S. (general)

BlueCard Worldwide (Highmark)

 

International SOS Assistance Inc.

804-673-1177
(call collect from outside the United States)

215-942-8226
(call collect from outside the United States)
internationalsos.com
Membership Number: 11BCMA000136