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Holding Hurricane Victims in Our Prayers, We Offer Assistance Information


We continue to pray for those recovering in the aftermath of Hurricanes Harvey and Irma and for those who are seeking safe shelter as Irma approaches. The Board of Pensions and its business partners recognize the need for help — from obtaining medical care, to getting a prescription, to receiving financial assistance. We offer the following information, with hope that it will be of help in this difficult time.

Teladoc Access 24/7. Teladoc is offering free access 24/7 for general medical services to any resident of the evacuation zones in Texas, Louisiana, and Florida. Any individual impacted — even those who are not plan members — may call the designated hotlines (855-220-4585 for those in the Gulf Coast region; 855-221-0370 for those in Florida) to schedule a phone and/or video consultation with a doctor for common acute issues. More information may be found at More information for members may be found on, and they may call 800-835-2362 to access a telemedicine option for a $10 copay.

OptumRx Prescription Drug Access. To ensure that members in affected areas can continue to receive their medications without delay, OptumRx has been contacting members whose prescriptions are due to be refilled and who receive specialty medications. In addition, OptumRx customer service advocates can approve early prescription refills and help find a local pharmacy and confirm operating hours and conditions. See the OptumRx website for more information.

Triple-S Prescription Drug Access. Triple-S offices in Puerto Rico reopened Friday, September 8. Members who have questions about prescriptions or other healthcare concerns should call the Triple-S call center at 787-774-6060.

Crisis Phone Consultations. Cigna is providing free crisis phone consultations with its licensed clinicians for all victims of Hurricanes Harvey and Irma. These public access services are available through October 15, 2017, by calling 866-912-1687. Cigna administers the Employee Assistance Program (EAP) for employers and members with medical coverage through Highmark Blue Cross Blue Shield. Members and others in their households should continue to call the dedicated Cigna EAP support number at 866-640-2772 or visit the Cigna website and select More … (including our Disaster Resource Center) under Members.

INSPIRA. Our members in Puerto Rico have access to the EAP through INSPIRA, which provides phone consultations at no charge. Call 800-284-9515.

Emergency Assistance Grants. Through the Board’s Assistance Program, Emergency Assistance Grants may be awarded to any active church workers — Benefits Plan members or not — who have a one-time need. Church workers who believe they qualify and would like to apply should contact their presbyteries.

Invoice Payment Arrangements. The Board recognizes that some churches, other employers, and individuals may not be able to pay their invoices on time in the aftermath of Harvey and Irma. We do not want to create an additional burden for those who are displaced or otherwise not able to pay their invoices. If possible, call us at 800-773-7752 (800-PRESPLAN) and speak with a service representative, or email us at, so we can assist you with making payment arrangements.

Check, Twitter, and Facebook for updates, and please do not hesitate to call us. Member Services is available at 800-773-7752 (800-PRESPLAN) Monday-Friday 8:30 a.m.-5 p.m. ET. We are here to serve our members and their families, employers, and mid councils and will work to provide the support and information you need.