As you may have heard from recent news reports, a cyberattack on Anthem Inc. compromised the data of as many as 80 million Anthem plan members. The Board of Pensions has learned that some Highmark member data on Anthem’s systems may also be at risk.
Highmark Blue Cross (the Board of Pensions’ service provider for the Medical Plan) participates in the national Blue Cross BlueCard network, sharing certain member information with local Blue Cross plans, including Anthem Blue Cross, to pay providers and process claims locally. The information compromised during the attack on Anthem’s systems includes names, dates of birth, and Social Security numbers of Medical Plan members who have, or may have had, claims for services with providers participating in Anthem Blue Cross.
Within the next few weeks, as Anthem and the FBI continue their investigations, Anthem will send a letter by U.S. mail to current and former Highmark and Anthem plan members whose data may have been compromised. The letter will offer free credit monitoring and identity protection services. The Board of Pensions encourages you to accept these services if you receive a letter.
Important Note: Anthem will not contact members by phone or email and will not request credit card or Social Security numbers. They will contact members by mail only.
The letter from Anthem will provide further details, including additional contact information. Benefits Plan members with questions may call Anthem toll-free at 877-263-7995, visit the website anthemfacts.com, or read their Frequently Asked Questions.
In addition, Highmark is keeping the Board informed of developments; as additional information becomes available, the Board will share it with you. Remember, you may also call the Board at 800-773-7752 (800-PRESPLAN) to speak with a member service representative.