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Easier Access to EAP Services with mycigna.com

​4/23/2018

It's easier than ever to get help when you need it, from handling everyday stress and anxiety, to dealing with disasters and other traumatic events, to achieving better work/life balance, with the new Employee Assistance Program (EAP) website, mycigna.com.

Through mycigna.com, members enrolled in the active Medical Plan and anyone living in their household can

  • find information and resources;
  • schedule a phone call with an EAP consultant;
  • get an authorization for face-to-face visits with a licensed counselor;
  • find licensed EAP counselors in their area; and
  • live chat with an EAP consultant.

A one-time registration process is required on the first visit to mycigna.com:

    1. Click Register Now.
    2. Follow the step-by-step instructions to enter your name, date of birth, ZIP code, and email address, clicking Next after completing each step.
    3. For What Best Describes You, select I want to register for the Employee Assistance Program ONLY – I don’t have other coverage with Cigna.
    4. When you reach the Confirm Your Identity screen 
      • enter pcusa for Employee’s Employer ID; and 
      • select Employee (member) or Other Person (household member) for Your Relationship to the Employee.
    5. Create a user ID and password that you will use to log on each time you visit the site. 
    6. Select your security questions, review, and click Finish Registration.


    If you or a member of your household has any problems with the EAP registration process, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, simply state, “I don’t have it,” to connect to a customer service representative.

    Note: Mycigna.com replaces cignabehavioral.com. When typing cignabehavioral.com in their internet browser, users will be taken to a temporary page with links to register and find resources on the new site.

    To learn more about the EAP, visit the Employee Assistance Program page on pensions.org or call 800-773-7752 (800-PRESPLAN).